How can we help?

Answers to common questions about bookings, payments, cancellations and your wallet.

Booking

How do I book a hotel?

Search your city, choose dates and guests, pick a hotel and room, and tap Book now. You'll get a confirmation instantly.

Can I book for someone else?

Yes. Enter the guest's name and phone number on the booking screen.

How do I cancel my booking?

Open Bookings, choose the booking, and tap Cancel booking. Refunds go to your wallet instantly.

What is Wizard?

Our membership: extra discounts on Wizard hotels, priority support and member-only deals.

How do I list my property?

Download the StayKaro Partner app, sign up with your phone number and add your property. Our team approves it within 24 hours.

What is Pay at hotel?

Book now and pay the full amount when you check in. Available on most hotels.

Are taxes included in the price?

Prices shown per night exclude taxes. The final amount including taxes is shown before you book.

What is StayKaro Money?

Wallet money you earn from refunds, cashback and referrals. Use it on your next booking (up to 25% of the amount).

Does wallet money expire?

Cashback and referral rewards expire after 90 days. Refunds never expire.

Need help with a booking? Open it from My bookings to cancel or contact the hotel.